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The Only Retreats

Returns & Refunds

Last updated: August 2026

Our Policy

We take great care in sourcing and packing every product. If you receive a damaged, defective, or incorrect product, we will replace it or issue a full refund. No questions asked.

Eligibility

To be eligible for a return or refund:

  • Contact us within 48 hours of receiving your order
  • Provide your order number and photographs of the issue
  • Products must be unused and in original packaging (for non-defective returns)

Non-Returnable Items

Due to the perishable nature of our products, we cannot accept returns on opened food items unless they are defective or damaged on arrival.

Refund Process

Once your return is approved, refunds are processed within 5-7 business days to your original payment method. Razorpay may take additional time to credit the amount to your account.

Contact Us

To initiate a return or refund, contact us at the email address listed on our website with your order number and details of the issue.